Reference

Legal Terms That Govern Your Account

These terms set out the rules that apply when you open an account and use kuda12 in Indonesia, where access is permitted under local law. Read them before you start — they cover your rights, our obligations, and how we handle your account data.

Account EligibilityData & PrivacyJurisdiction-Dependent AccessWallet PolicyAccount Closure Rights
kuda12 Legal Terms That Govern Your Account
HOW WE PROTECT YOU

Data Handling and Account Security

Your account data is stored securely and accessed only for the purposes described in these terms. Here is how we handle the four areas that matter most to your account.

Data We Hold

We store your registration details, transaction history, and wallet verification records. You can request a copy of your data at any time through the Help Centre in your account settings.

Cookie Use

We use session cookies to keep your account active and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel on your device.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the lock-account option in settings or contact live chat immediately.

Requesting Changes

To update, correct, or delete your personal data, submit a request via email support with your account ID. We process verified data requests within the timeframe set out in our privacy schedule.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request your account data, or want to raise a dispute, use one of the channels below. Our team handles legal and account queries separately from general support — flag your message as a legal or account matter so it reaches the right person.

Live Chat Open the chat widget from your account dashboard. Mark your query as an account or legal matter and a dedicated agent will pick it up during operating hours.
Email Support Send your legal or data request to our support address. Include your registered account ID and the specific policy section your question relates to for a faster response.
Account Help Centre The Help Centre in your account settings covers common legal questions — account closure, data access requests, and wallet dispute steps — with direct escalation links.

Common Questions About Your Rights

These are the questions we hear most often about account terms, data rights, and legal access. If yours is not here, reach out through live chat or email.

Access depends on whether online gaming is permitted under the local laws that apply to you. We recommend checking your regional regulations before opening an account.

Log in, go to the Help Centre in your account settings, and submit a data access request. Include your account ID and we will process it within the timeframe in our privacy schedule.

Wallet details linked to your account are removed from active records after closure. Transaction history is retained for the period required under our data retention policy.

Contact live chat or email support and flag it as a wallet dispute. Provide your transaction reference and the wallet — DANA, OVO, or GoPay — and an agent will review the verification step.

Terms are updated periodically. We post a notice in your account dashboard when a material change is made. Continued use of your account after the update date means you accept the revised terms.

Send an email to our support address with your account ID and a description of the situation. Legal and account disputes are handled separately from general queries and reviewed by a dedicated team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.